![]() Please wait about 30 seconds before clicking on the Seagate Secure icon in Toolkit. There may be a delay between the operating system detecting the drive and when the prompt to unlock the drive appears. Disconnect the external drive > Reboot the computer > Wait 30 seconds after Toolkit is loaded > Reconnect the drive.Physically disconnect the drive > Wait 30 seconds > Reconnect the drive.IMPORTANT: Prior to attempting more technical troubleshooting, please try the following: ![]() These steps apply to both Seagate and LaCie products which are compatible with Toolkit's Seagate Secure feature. There may be times when the Seagate Secure feature is greyed out or Toolkit displays a blank white screen on macOS. ![]()
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December 2022
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